Terms & Conditions

This website and all services are operated by Cygnus Communications Group, Inc. (“Cygnus,” “we,” “our,” or “us”). By accessing our website or subscribing to any services, you agree to be bound by these Terms & Conditions (“Terms”).

These Terms apply to all users, including customers, browsers, vendors, and contributors of content.

Cygnus provides internet connectivity and related services, including but not limited to:

• Cygnus FiberLink™ internet services
• Network infrastructure and connectivity
• Managed services through IntraSite System Assurance™

All services are subject to availability and may be modified or discontinued at any time.

Cygnus delivers internet services through its FiberLink™ platform, powered by the FiberPulse™ network infrastructure, designed for high reliability and performance.

However, all internet services are inherently subject to interruption. Service is provided on a best-effort basis unless otherwise covered under an SLA.

Interruptions may occur due to:

• Third-party carrier failures
• Power or utility outages
• Environmental or weather conditions
• Equipment or infrastructure failure
• Scheduled or emergency maintenance
• Force majeure events

• Provided on a best-effort basis
• No guaranteed uptime or response commitments

For qualifying business customers:

Uptime Target:

• Up to 99.9% monthly network availability (excluding scheduled maintenance)

Response Time:

• Initial response within 1–2 business hours

If uptime targets are not met:

• 99.0% – 99.89% → 10% credit
• 98.0% – 98.99% → 20% credit
• Below 98.0% → 30% credit

Conditions:

• Must be requested within 7 days
• Applies only to affected service
• Maximum credit = monthly service fee

Customers utilizing:

• Cygnus Backup Link™
• IntraSite System Assurance™ (Mission-Critical Tier)

Receive:

• Failover connectivity (where deployed)
• Priority routing
• Accelerated response
• Proactive monitoring

These services reduce—but do not eliminate—downtime risk.

To the fullest extent permitted by California and federal law:

Cygnus shall not be liable for:

• Loss of business
• Loss of revenue or profits
• Loss of data
• Business interruption
• Indirect, incidental, consequential, or punitive damages

arising from service interruptions, delays, or failures—regardless of cause, even if advised of such damages.

Cygnus’ total liability is strictly limited to:

The amount paid for the affected service during the one (1) month prior to the claim.

Cygnus is not responsible for interruptions caused by:

• Scheduled maintenance
• Third-party infrastructure failures
• Utility outages
• Customer-owned equipment issues
• Events beyond reasonable control

Customer acknowledges:

• Internet service is not guaranteed to be uninterrupted
• Mission-critical operations require redundancy

Customers are responsible for implementing:

• Backup connectivity
• Backup power
• Managed infrastructure

Cygnus offers:

• Cygnus Backup Link™
• IntraSite System Assurance™

to help mitigate downtime risk.

All services are billed in advance unless otherwise stated.

Accepted payment methods may include:

• ACH (AutoPay required where applicable)
• Credit/Debit Card

Check payments are not accepted.

Failure to maintain payment may result in service suspension or termination.

Customers agree not to use Cygnus services for:

• Illegal activities
• Network abuse or interference
• Unauthorized access to systems

Cygnus reserves the right to suspend or terminate service for violations.

Customer is responsible for:

• Maintaining customer-owned equipment
• Allowing access for service-related work

Cygnus is not responsible for failures caused by third-party or customer equipment.

Cygnus may suspend or terminate service for:

• Non-payment
• Violation of Terms
• Abuse of network resources

Customers may cancel service subject to applicable agreement terms.

Cygnus reserves the right to update these Terms at any time. Continued use of services constitutes acceptance of any updates.

These Terms shall be governed by the laws of the State of California and applicable federal regulations.

Cygnus Communications Group, Inc.
1000 Town Center Dr., Suite 300
Oxnard, CA 93036
📞 805-263-7779
📧 info@cygnuscommunications.net